Returns & Exchanges Policy
Last updated: November 3, 2025
Company: Belcher Event Services Team, LLC (“BEST-KC,” “we,” “us,” “our”)
Website: www.best-kc.com
Our Policy at a Glance
We do not accept returns or exchanges on any products or services.
Because our floral designs are custom, perishable, and created to order for specific dates—and our planning/coordination services reserve team time in advance—all sales are final once an order is confirmed or a service agreement is signed.
Order Changes & Cancellations
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Floral Orders: Changes may be possible until product procurement begins (often 5–10 business days before fulfillment). After procurement, all payments are non-refundable.
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Event Services: Retainers/booking fees are non-refundable. Milestone payments follow your service agreement and are non-refundable once work is performed or dates are reserved.
Damaged or Incorrect Items (Rare Exceptions)
While returns/exchanges aren’t accepted, we stand behind our work. If there’s an issue with your order on arrival:
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Notify us within 24 hours of delivery or pickup.
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Include your order number and clear photos showing the concern.
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We’ll review and, if approved at our sole discretion, provide a reasonable remedy (e.g., repair, replacement, or partial credit).
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Remedies are limited to the affected item(s) and will not exceed the amount paid for those items.
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We cannot address issues reported beyond 24 hours due to the perishable nature of florals.
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Substitutions
To ensure freshness and quality, we may make reasonable flower or container substitutions due to seasonality or market conditions while honoring the overall style, color palette, and value of your order.
Non-Returnable / Non-Refundable Items & Services
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Custom floral designs, bouquets, centerpieces, installations, and décor
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Special-order product and rental items
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Event planning, coordination, and design services (including consultation time)
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Delivery fees, rush fees, or after-hours service fees
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Retainers/booking fees and any third-party costs already incurred on your behalf
Delivery & Pickup
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Please ensure accurate delivery addresses, access instructions, and recipient availability.
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For pickups, please arrive during your scheduled window; missed pickups may not be transferable to new times.
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Once delivered or picked up, proper care (cool environment, fresh water, away from heat/sun) is the customer’s responsibility.
How to Report an Issue
Email hello@best-kc.com within 24 hours of receipt with:
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Order number
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Description of the concern
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Photos (close-ups and full arrangement)
We’ll review quickly and get back to you with next steps.
Questions
We’re here to help. Contact us at:
Email: hello@best-kc.com
Web: www.best-kc.com/contact-us